RETURNS & REFUNDS POLICY

You have the right to withdraw from the purchase agreement you entered into within 14 calendar days from the day you receive the Goods, or evidence to that fact, without giving any reason.

Returns must be communicated in writing. The cancellation period is 14 calendar days; the cancellation period runs from delivery of the good(s), or last good if the order is in multiple parts, or evidence to that fact.

The goods must be returned 14 calendar days from the date the cancellation form is communicated to Gabriel Max.

Refunds are to be paid no later than 14 calendar days after the actual return of the goods, or evidence to that fact; Gabriel Max, is not obligated to issue any refunds if the goods are received later than 14 calendar days from the written communication of the cancelation of an order.

Orders must be returned in one shipment.

The return address is stated on the pre-printed shipping label supplied with your goods.

Gabriel Max will not accept returns for any items that have been worn, exposed to damaging elements or if the Gabriel Max tags have been removed.
Returns that are soiled or damaged through wear and tear may not be accepted for a refund or exchange.

Should an item be received by you in a damaged state or without tags, we ask you contact us immediately.

We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.

All shoes should be tried on a carpeted surface and kept in protective dust bags provided until you are certain you are keeping them.

The original Gabriel Max bag is considered a part of the product and shoes returned without it may be sent back to the customer.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments.
You will be required to pay additional taxes and duties on exchange items.

While we are unable to exchange items for alternative styles and colours, we are able to assist by ensuring a smooth return and full refund, and then provide assistance with placing a new order for the preferred item.
Please note any duties and taxes will be incurred again as per exchanges.